I’ve struggled for years to learn to be more assertive. I think the underlying issue is probably a self confidence thing: if I had more, I’d feel more secure in asking for what I want, or telling people my ideas without feeling shy or apprehensive about annoying the receiving party.
This has come up in my professional life; last year, during an impromptu pep talk, my employer encouraged me to break out of my diffidence. His instructional style is fast-paced and questioning, and he wants his listeners to actively engage and participate in the dialogue. So while telling me I needed to be more confident at work, he said, “You should be less reserved, and more…” and broke off to let me fill in the blank. Sadly, I’m awful at on-the-spot fill-in-the-blank type activities, so he tried to give me a hint: “More…assssss…”
“Asshole?” I thought. “No, that can’t be it. Don’t say that out loud.”
“Assertive!” he finally shared, as he saw the look of consternation on my face.
Oh. Right.
This issue has come to the fore this week, because I’m having car trouble. Specifically, my car’s air conditioning broke a few weeks ago. I live in a swamp; there are many things I would live without before I chose to give up my AC. Like…food, shoes, hot water. My family has been going to the same mechanic since 1979, so that of course is where I’ve always taken my cars when I’m in the area. I like the guys who work at this shop; they’ve always been super nice and helpful to me, not to mention the rest of my family around here.
Here’s the timeline:
- August 2011: AC started to lose its cool. Repair: the repair shop recharged the refrigerant.
- April 2012: Cold air began to disappear again. Repair: mechanic recharged the refrigerant again.
- May 2012: No more cold air, plus the fan refused to turn on occasionally. Repair: they replaced the compressor. ($$$!)
- May 2012: One week later, the AC fails again.
Of course, I’m really frustrated: I feel like they should have found the problem by now and fixed it. If there was even a problem with the compressor, why didn’t they check the whole system and make sure everything–including the fan–was fully operational? And was the compressor the problem when they were just adding more refrigerant?
So I let them know I needed them to take another look at it. I wanted to be forceful and assertive and say that I think this round should be done free of charge…because I’m not sure that the expensive repair this month was even needed. Plus, it’s a huge hassle for me to get my car to them: I commute 140 miles round trip each day for work, so I have to work out alternate transportation.
When I was ready to call, I wrote myself a little script and then plunged in. I actually didn’t do too badly, since my instinct in these situations is to adopt a higher-pitched voice and ask for help. (I think that’s due to socialization, and I hate it. Working on that very hard.) This time, I kept my voice in my normal register, but I didn’t make any demands, or even ask why they hadn’t realized there was still an issue with the system.
There’s still a chance: I have to talk to them again tomorrow. I’m going to rewrite my script, and maybe even (oh god, sad) practice it first. I think my reluctance to assert myself is two-pronged: I don’t want to annoy these people, and also, I can really see both sides of the issue. Perhaps it’s not an obvious thing to check the rest of the AC system when the compressor is repaired; I don’t know.
Regardless! This is a relatively safe space for me to practice being at least incrementally more assertive.
I’m reading this for tips!


















