This post is late! I waited until the car saga ended to give myself as many chances for assertiveness in the situation as possible. Mostly…I failed.
Last week, I picked up the car again, and the AC was still broken. So it had to go back in this week. And yet, I never got frustrated with the shop, or demanded to know why they weren’t fixing the problem right the first time. I know that being [more] assertive is a positive thing, but I’m not sorry that I handled it this way. I do trust the guys at the shop and I don’t want to damage that relationship, or make them annoyed with me. More than the fact that I generally want everyone to like me as much as possible, I don’t want to try to find a new repair place and try to figure out if I can trust new people.
Today! It’s fixed! I’m thrilled. Also, I asked them to do an oil change since it was already with them, so they obliged. When I picked up the car after work, I checked the receipt they left on my seat–and they performed the oil change for free, to make up for the hassle of the past two months.
That’s the reason I love this place: not only do I trust them, but they’re kind of awesome. For instance, I had a broken taillight a year or two ago, and drove it by to see if they could replace it quickly. They did, and they didn’t charge me for that either. I’m not saying I want to cheat them out of money or plot to get things free, but I really feel like I know these people and they’ll help me out when I need it.
So, overall, a good week, even if I did basically fail the challenge. I still have many opportunities to hone my assertiveness elsewhere.
AND I HAVE AIR CONDITIONING IN MY CAR. THANK GOD.